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Daily Archives: October 30, 2014

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A tale of two oncology clinics

Experiencing Cancer, Patient ExperienceBy Amy M AustinOctober 30, 2014Leave a comment

In a stage production, there are areas known as the front-of-house and back-of-house (or backstage). What happens back-of-house is all the nitty-gritty necessary to produce the show or experience. Disney has this system down to a science. And as a result, their customer service standards are second to none. Now they train hospitals and health…

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