As a cancer patient or the family of a cancer patient, you hear “one day at a time” A LOT, and you learn pretty quickly the phrase has a deeper meaning. When starting treatment, one day at a time means you know what you are going to do that day, and the next day will…
In a stage production, there are areas known as the front-of-house and back-of-house (or backstage). What happens back-of-house is all the nitty-gritty necessary to produce the show or experience. Disney has this system down to a science. And as a result, their customer service standards are second to none. Now they train hospitals and health…
So three years after my Dad was diagnosed with lung cancer, my Mom gets the same diagnosis. The benefit for her is overall she is in better health. If you didn’t know she had cancer, you would never guess she was sick. As you might imagine, being on the patient side of healthcare makes this…