Setting boundaries for your brand

Setting boundaries for your brand

Are you setting boundaries for your brand? Boundaries are just as important for your brand as they are for business/client relationships or your personal work/life balance. Established boundaries help clearly communicate expectations, roles, responsibilities and rules – all which lead to respect. Respect for your time, talents, resources, and you individually. Why set boundaries? Your…

Customer Experience with proactive with Joey Coleman

Customer experience is proactive

“Customer experience is proactive. Customer service is reactive.” This quote from Joey Coleman has helped provide me with much-needed clarity regarding the difference between experience and service. Having the context of experience being proactive, meaning anticipating and creating the experience we want our clients to have, is impactful to our businesses. Why wouldn’t we want…