Customer Experience with proactive with Joey Coleman

Customer experience is proactive

“Customer experience is proactive. Customer service is reactive.” This quote from Joey Coleman has helped provide me with much-needed clarity regarding the difference between experience and service. Having the context of experience being proactive, meaning anticipating and creating the experience we want our clients to have, is impactful to our businesses. Why wouldn’t we want…

Episode 26: Why aligning purpose and work is valuable

Why aligning purpose and work is valuable

Aligning purpose and work can have a tremendous impact on your job satisfaction, performance and overall well-being. And these three results are good for business. As a business owner, it is important to have satisfied and high-performing team members. Employee satisfaction and performance can be enhanced through professional development opportunities, which include helping the person…